Delivery · Full time · Remote (with some travel)

# ServiceNow Telecoms Programme Manager

## About the role

Kumoco are the AI experts for ServiceNow, and we are looking for a senior ServiceNow Telecoms Programme Manager to lead large-scale ServiceNow transformation programmes for major telecoms clients. You will act as a trusted advisor at the most senior levels, rigorously managing complex programmes.

**Fluent Spanish is mandatory for this role** (alongside professional English). The role is fully remote, with some travel to client sites.

## Key responsibilities

- Rigorously manage the overall programme to effectively balance time, cost and quality for achievement of customer value-based business objectives.
- Lead programme management, change management and governance across all PM fundamental disciplines on complex enterprise software transformation programmes.
- Analyse, design and optimise business processes - including telecoms workflows on ServiceNow - leading to enhanced business value.
- Build executive-level client relationships and provide vision and influence at the CXO level of large enterprise organisations.
- Manage and mentor large project teams across distributed workstreams.
- Support pre-sales activities, including SOW contract development and review.

## What we're looking for

- **Fluent Spanish (mandatory)** and professional English; comfortable running programmes and executive relationships in both languages.
- 12+ years of programme management consulting experience managing complex enterprise software transformation programmes.
- A proven thought leader and trusted advisor to referenceable large enterprise clients - telecoms sector experience strongly preferred.
- Strong communication and client relationship management skills at the executive level.
- A proven track record analysing, designing and optimising business processes, and the ability to effectively manage and mentor large project teams.
- Ideally experienced delivering ServiceNow with the NowCreate methodology.
- Willingness to travel occasionally to client sites.

## Certifications

- PMP or PRINCE2 certified.
- ITIL Foundation certification.
- Familiar with NowCreate Methodology.

_Kumoco is committed to a values-driven, culturally diverse community and welcomes applications from all backgrounds._