Our story
Founded in 2013 by Paul O’Shea and Terry Benge to change and disrupt the way technology is delivered. Today we are the AI experts for ServiceNow - a boutique consultancy helping global enterprises get real value from the ServiceNow AI Platform.
Who we are
A boutique consultancy that understands the world’s largest organisations
We specialise in delivering AI transformation programmes to global enterprises. Our experience covers everything from building a 5G mobile network to delivering a security operating model for one of the largest banks in the world - now accelerated by our own AI for ServiceNow.
AI experts for ServiceNow
From Now Assist and AI agents to governance and guardrails, we make the ServiceNow AI Platform deliver - with the change management that drives real adoption.
Enterprise pedigree
A decade of transformation for FTSE 100 clients, global telcos and the world’s largest banks. We understand scale, complexity and what it takes to deliver in regulated environments.
A people-first business
100+ people across seven countries. We believe the best way to be of service to our clients is to be of service to our people - hiring capable people of character and giving them room to succeed.
Our mission
We are committed to the pursuit of business value with clarity, precision, and a shared spirit of unity. With Kumoco, you’re not just reaching goals; you’re igniting passion, fostering understanding, and uniting everyone under a compelling and clear purpose. Together, we don’t just aspire; we achieve with passion and excellence.
Our journey
Kumoco through the years
From our first European customer to becoming the AI experts for ServiceNow - a decade of milestones that built the depth we bring to every engagement.
September 2014: Kumoco established
Our first European customer, Vodafone, comes on board.
June 2015: First FTSE 100 client
A global telco adopts Kumoco’s ServiceNow approach.
May 2016: ServiceNow practice established
Kumoco builds its first dedicated ServiceNow practice.
August 2018: ServiceNow Technology Partner
Kumoco joins the ServiceNow Technology Partner Programme.
December 2018: Built on Now™ certified
Kumoco’s ServiceNow application is certified and Built on Now™.
August 2019: Expansion to MENA
Business expansion into the MENA region.
February 2021: First MSP onboarded
Our first Managed Service Provider is onboarded.
June 2021: 100+ employees
The Kumoco team reaches 100+ employees across seven countries.
November 2021: Office opens in Oman
Kumoco expands its ServiceNow delivery across the Gulf region.
April 2022: ServiceNow for mid-market
Kumoco extends its ServiceNow services to small and medium enterprises.
Today: AI experts for ServiceNow
Every engagement is accelerated by our own AI, SnowCoder, delivering 10x the value of a traditional partner.
Our team
Meet the people behind Kumoco
A global team of ServiceNow and AI specialists, united by a people-first culture and a passion for delivering business value.
Global reach
Kumoco is growing fast
100+ people across seven countries, serving global enterprises wherever they run ServiceNow.
Credentials
Certified ServiceNow Expertise
As a ServiceNow Select Partner, our team holds ServiceNow’s most advanced architecture certifications - the proof behind “AI experts for ServiceNow”.
Certified Master Architect (CMA)
ServiceNow’s highest architecture certification. A trusted technical advisor and partner on your AI transformation journey with ServiceNow.
Certified Technical Architect (CTA)
Translates business and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
AI ServiceNow Experts
A broad range of ServiceNow certifications across ITSM, CMDB, ITOM, CSM, security and more - the certified team behind 10x delivery.